Simple Returns & Exchanges
If you're not happy, we're not happy! Your Artizara purchase is backed by a simple 30 day "no-hassle" return/exchange policy. Return any items you purchase within 30 days of the order shipped date for a full refund of the purchase price, excluding shipping and handling costs. For USA orders $100+ a FREE prepaid return label will be emailed to you upon request. Simply email us at firstname.lastname@example.org or call us at +1.858.448.4810 with your order number, for return instructions. For orders under $100 and all international orders, you are responsible for shipping costs to get the return to us. For domestic/USA exchanges, exchange your items with items of equal value and we will ship the exchange to you, FREE!
Please note that:
- All Return/Exchange packages must be received within 30 days of the date your order shipped from us.
- Returns/Exchanges are processed within 5-7 business days of package receipt.
- Refunds can only be issued to your original payment method or in the form of store credit.
- Shipping is non-refundable, except in cases where we have made a shipping error.
What is non-refundable and non-exchangeable?
- Returns received after 30 days of the order shipment date
- Returns received in damaged, altered or worn condition, without tags or packaging
- International duties and taxes paid by you to your home country
- Wholesale orders are non-refundable and non-exchangeable. Defective wholesale merchandise only, can be exchanged within 7 days of order shipped date. Please call us to obtain a return authorization for wholesale exchanges.
- Items not purchased from Artizara directly, or bought from wholesalers are non-refundable and non-exchangeable.
Have you read our Return/Exchange policy above? Great! Making Returns/Exchanges is simple.
- For Quick Exchanges, and to make sure you get the item you want before it runs out of stock:
- Call Customer Care at 1-866-278-4927, or 1-858-449-4810. We’ll place a new order immediately, and charge your card for your new item, and waive shipping charges to you. (This will create a temporary charge on your card until the return is received and a refund is issued, but will ensure your exchange item is shipped to you quickly) All that’s left to do is to return your original item for a refund following the steps below.
- If you do not want the second charge and your exchange item shipped before your return is received, you can also return/exchange using the regular method below:
- Include your original invoice in your package. If you misplaced it, simply go to "My Account," click on your "Order History," select the right order number, and print.
- On the invoice, circle the names of the items you are returning or exchanging
- Specify if you are returning or exchanging.
- If you are exchanging, indicate the new item name/number, color and size.
- Place your invoice, along with the item(s) in unworn condition and with tags attached, in a securely sealed shipping container.
- Please ship to:
14286 Olde Highway 80, El Cajon, Ca 92021
- You are responsible for the cost of return shipping to us. You can ship using whatever shipping method is most convenient for you. However, we recommend that you use a shipping method that is trackable, provides proof of delivery and insurance. Artizara is not responsible for lost returned shipments and cannot issue refunds or credit for merchandise we do not receive.
- We'll email you within 5-7 business days when we process your return!
- Artizara Returns / Exchanges
14286 Olde Highway 80
El Cajon, CA 92021